Posted as of 18 July 2023

Last updated as of 18 July 2023

Welcome to Nikol EV’s Terms of Service

We Nikol Automotive Private Limited a Private Limited company duly incorporated under the Companies Act 2013, have the registered address at “#7, Riddhi Siddhi Appt, Bhumkar Nagar, Narhe, Pune – 411041, Mh – India” (hereinafter referred to as “Company”) and are operating business under the brand name “Nikol EV” (hereinafter referred to as “Brand Name”). This Terms of Service (hereinafter referred to as “Terms of Service”) is our commitment towards your trust and we intend to facilitate Services (defined later) through our Website and Mobile Application. This Terms of Service lays down all the terms and conditions surrounding the usage of our Website and Mobile Application by You.

The act of using, registering, or perusing our Website and Mobile Application establishes a contractual agreement between the user and our organization, as outlined in our Terms of Service and other pertinent policies associated with our Website and Mobile Application. This agreement serves all contractual, legal, and compliance purposes. The present Terms of Service hold legal validity and are regarded as an electronic record under the Information Technology Act, 2000 and its relevant regulations, as well as the revised provisions concerning electronic records in several statutes, as amended by the Information Technology Act, 2000. The computer system generates this electronic record, obviating the need for any physical or digital signatures.

The Website and Mobile Application intends to allow EV owners to easily locate, book, pay, and charge their vehicles. We are a prominent organisation in the electric vehicle charging sector. Our mission is to establish a robust and expansive electric vehicle charging network in India. Our primary objective is to produce AC electric vehicle chargers and deliver inventive and sustainable solutions for individuals who own electric vehicles. We boast of a network of more than 3,000 electric vehicle charging stations, providing a streamlined charging process for users. We pride ourselves on our customer-centric approach and strive to ensure a pleasant charging experience for all through the user-friendly interface of our Website and Mobile Application.

The Website and Mobile Application provides a wide array of services aimed at improving the overall electric vehicle charging experience. The application has been developed to offer users convenient, accessible, and seamless functionality. The Charger Locator function utilizes geolocation technology to identify the closest electric vehicle charging station in proximity to the user’s current location. Our application offers instantaneous updates on the accessibility and condition of charging stations, guaranteeing effortless identification and navigation towards the most suitable charging location. Mobile wallet allows to seamlessly manage users’ payments and transactions using our secure mobile wallet feature. Add funds to the wallet, track charging expenses, and enjoy hassle-free payment options. Our integration with trusted payment gateways ensures smooth and secure transactions. To commence the charging session, scan the Quick Response (QR) code positioned on the charger. Our application streamlines the procedure, enabling prompt and effortless initiation of electric vehicle charging. Our customer support department is staffed with trained professionals who are ready to provide assistance with inquiries, concerns, or technical problems.

We are committed to providing users with a seamless and user-friendly experience that empowers users to transition to electric mobility.

This Terms of Service is made in accordance with the provisions of the Information and Technology Act, 2000 and the rules therein along with the amendment from time to time. This Terms of Service is published on the Website and Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of  Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Service and practices for access and usage of any functional Website and Mobile Application.

Registration on the Website and Mobile Application is mandatory for Users of the Website and Mobile Application. The Users can register by providing the following information:

The registration process allows for user authentication through either Google login or one-time password (OTP) verification.

“RazorPay” has been used as the third-party payment gateway attached to this Website and Mobile Application. The Users shall be provided with payment-related information through the Website and Mobile Application. No payment-related information like, and not limited to, Credit Card numbers, Debit Card numbers, UPI IDs, or Bank Account Details are stored or managed by the Website and Mobile Application and we do not hold any liability towards any liability arising herein.

The User consents to indemnify while preserving Us, along with our directors, officers, employees, and agents (collectively referred to as “Parties”), from any losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) that may be asserted against or incurred by Us due to a breach or non-performance of any representation, warranty, covenant, or agreement made or obligation to be performed by the User according to these Terms of Service. Moreover, you consent to indemnify the Company from any allegations brought forth by any external party as a result of, or in relation to, the following:

The User consents to provide complete cooperation in the process of indemnifying the Company, bearing the expenses themselves. It is also expected that you will refrain from reaching a settlement with any other party involved in the matter without obtaining prior consent from the Company.

The Company shall not be held responsible for compensating the User or any third party for any damages, including but not limited to loss of profits, data, or use, that may result from the use of the Website and Mobile Application’s services or materials. This includes damages that may be considered special, incidental, indirect, consequential, or punitive, regardless of whether they were foreseeable or whether the User had been advised of the possibility of such damages. The Company cannot be held liable based on any theory of liability, including breach of contract or warranty, negligence, or other tortuous action, or any other claim arising from the user’s use of or access to the Website and Mobile Application’s services or materials.

We shall not be deemed responsible for any possible damages, whether direct or indirect, that may arise from the use of the services. Such damages may include any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, data, or other intangible losses, resulting from:

The limitation of liability is a legal provision that restricts the amount of damages that a party can be held liable for in the event of a breach of contract or other legal claims.

Nikol Automotive Private Limited, along with its officers, directors, employees, agents, or affiliates, cannot be held accountable for any damages, liabilities, costs, or losses that may arise from your utilisation of the Nikol EV’s Website and Mobile Application or services. This liability exemption applies regardless of whether the damages are based on warranty, contract, tort, or any other legal theory, and even if you were informed of the potential for such damages.

Nikol Automotive Pvt Ltd and its employees disclaim any liability for any incidents (such as combustion, altercations, or environmental damage) that may transpire at charging stations. The company shall not assume liability for any expenses or bear responsibility for incidents or accidents.

The Company reserves the right to modify, suspend, or terminate the Application or any part thereof, including any features or functionalities, at any time without prior notice. In the event of such modification, suspension, or termination, this Termination Clause shall continue to apply.

By using this Website and Mobile Application and providing your identity and contact information to the Company through the Website and Mobile Application, you agree and consent to receive e-mails or SMS from us and/or any of its representatives at any time.

You can report to “help.nikolev@gmail.com if you find any discrepancy with regard to Website and Mobile Application or Content-related information and we will take necessary action after an investigation.  The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.

You expressly agree that notwithstanding anything contained hereinabove, it may be contacted by us relating to any services availed by you on the Website and Mobile Application or anything pursuant thereto and you agree to indemnify us from any harassment claims. It is expressly agreed to by us that any information shared by us shall be governed by the Privacy Policy.

You agree and acknowledge that you are a restricted user of this Website and Mobile Application and you: 

You further undertake not to: 

Notwithstanding other legal remedies that may be available, we may in our sole discretion, your access and/or activity by immediately removing your access credentials either temporarily or indefinitely, or suspend/terminate your association with the Website and Mobile Application, and/or refusing to the usage of the Website and Mobile Application, without being required to provide you with notice or cause:

The intellectual property rights, specifically the copyright and trademark, associated with the moniker Nikol EV – Electrifying Future are owned by Nikol Automotive Pvt Ltd. The usage of the name without proper authorization is strictly prohibited. 

Nikol Automotive Pvt Ltd shall possess ownership of all environmental attributes (carbon credits) produced during the utilisation of the Nikol EV application or the operation of chargers provided or managed by Nikol Automotive Pvt Ltd.

Unless expressly agreed to in writing, nothing contained herein shall give you a right to use any of the trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, and other distinctive brand features, save according to the provisions of these Terms of Service that shall be available on the Website and Mobile Application. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by either the Website and Mobile Application or such other Third-Party and other distinctive brand features of the Website and Mobile Application are the property of the Website and Mobile Application or the respective copyright or trademark owner. Furthermore, concerning the Website and Mobile Application, we shall be the exclusive owner of all the designs, graphics and the like, related to the Website and Mobile Application.

You shall not use any of the Intellectual Property displayed on the Website and Mobile Application in any manner that is likely to cause confusion among existing or prospective users of the Website and Mobile Application, or that in any manner disparages or discredits the Website and Mobile Application, to be determined in the sole discretion.

You are aware all Intellectual Property, including but not limited to copyrights, relating to said Products and Services resides with the owners, and that at no point does any such Intellectual Property stand transferred from the creators. 

You are further aware that any reproduction or infringement of the Intellectual Property of the owners by you will result in legal action being initiated against you by the respective owners of the Intellectual Property so reproduced/infringed upon. It is agreed to by you that the Contents of this section shall survive even after the termination or expiry of these Terms of Service and/or Privacy Policy.

We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to force majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

In the event of any dispute arising out of or in connection with this Terms of Service, including any dispute relating to the validity of this Terms of Service, the Parties shall, at first instance, attempt to resolve the dispute by mediation administered by the Centre for Online Resolution of Disputes (“CORD”) (www.resolveoncord.com) and conducted in accordance with the CORD Rules of Mediation, by a sole mediator to be appointed by CORD.

In the event the Parties are unable to resolve any such dispute through mediation within 45 days of the initiation of the dispute, subject to a contrary agreement between the Parties, the dispute shall be finally resolved by arbitration administered by CORD and conducted in accordance with the Rules of Arbitration of CORD, by a sole arbitrator to be appointed by CORD. The language of arbitration shall be English. The seat of arbitration shall be Pune, Maharashtra, India.

You expressly agree that the Terms of Service, Privacy Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India.

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